FAQ
Do I have to buy the whole setup, or can I get single pieces?
Either. Every setup is also sold piece by piece — browse a theme's product list and add just the desk, the chair, or whatever you need. Buying the full setup at once unlocks a discount over buying the parts separately.
How fast does it ship?
Orders are processed within 1–2 business days and shipped by our fulfillment partner. See shipping & delivery for delivery estimates.
Do you assemble it for me?
Assembly isn't included, but every piece ships with clear instructions and the tools it needs — nothing extra to buy.
What if something isn't right?
You've got 30 days to reach out — most of the time you won't need to send anything back. Details on returns.
Where's my order?
Once your order ships, you'll receive a tracking email with your tracking number. You can use that number to track your package anytime through our Track order page. If you can't find your tracking email, check your spam or junk folder.
Why did my order arrive in separate packages?
If your order contains multiple items, they may ship from different fulfillment locations and arrive in separate parcels, sometimes on different days. Each parcel has its own tracking information. This is normal and doesn't mean anything is missing from your order.
Where do you ship from?
Most orders are shipped internationally from our fulfillment partners in China. For some products and orders, we may fulfill your order domestically from within the US, which can result in faster delivery.
Do you ship internationally?
We currently ship within the United States only. International shipping, including to the EU, is not available yet. We're working to expand our shipping options as we grow.
Are there any customs or import fees?
For international shipments, customs duties or import fees may apply depending on the destination and local regulations. In most cases, no additional customs or import charges are required. If applicable, these charges are the customer's responsibility and are not collected by SetupLab.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We process orders quickly, so we may not be able to make changes once an order has entered fulfillment or shipped.
What happens if my tracking hasn't updated?
It's normal for tracking information to take some time to appear or update after a package has shipped. If your tracking hasn't updated for several business days, contact us and we'll look into it.
Still have a question?
Reach out and we'll get back to you within 1-2 business hours.