Returns

We offer a 30-day refund policy, giving you 30 days after delivery to contact us about a refund or replacement.

Arrived damaged, defective, or incorrect?

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us verify the issue, please provide:

- A video of the package being opened, showing the issue clearly.
- A photo of the shipping label with the tracking information visible.
- Photos of all items received, clearly showing the issue.

Once we've reviewed and confirmed the issue, we'll provide a full refund or replacement.

For items under $100, you may not need to return the item. You may keep it while we arrange your refund or replacement.

For items $100 or more, we may require a return before issuing a refund or replacement. If a return is required because the item arrived damaged, defective, or incorrect, we'll provide return instructions and cover the reasonable return shipping cost.

Changed your mind?

If you simply changed your mind, contact us within 30 days of delivery.

For items under $100:
We'll refund 70% of the item's purchase price, and you can keep the item. No return is required.

For items $100 or more:
You may be required to return the item before your refund is issued. If a return is required, we'll provide return instructions. The customer is responsible for reasonable return shipping costs for change-of-mind returns.

How to request a refund or replacement

For damaged, defective, or incorrect items, please include the required photos and video.

We typically respond within 1 business day.

Refunds

Once your refund has been approved, we'll issue it to your original payment method within 2 business days.

After the refund is issued, your bank or card provider may take up to 10 business days to make the funds available.

If you haven't received your refund after 10 business days from the date it was issued, please contact us at support@setuplabco.com.

Exchanges

For damaged, defective, or incorrect items, we may provide a replacement at no additional cost.

We don't offer direct exchanges for change-of-mind requests. You can place a new order for the item you'd prefer.

Non-refundable items

Gift cards are non-refundable.

Contact us

SetupLab
support@setuplabco.com